Quality Removal Services in Surrey

At Kelly’s, we believe quality should not be an empty word used for marketing, we actually use it a measurement tool for continual improvement. After every move our foreman will invite clients to comment on the removal services received. A few days after the ‘dust has settled’, our administrative staff will send a more detailed questionnaire inviting client critique. It might seem a bothersome task but by recording feedback from this process we are able to constantly monitor customer perception of our activities and identify areas for improvement.

Statistics extracted from quality feedback forms on removal services:

* Removal services performed in London and the south east during our financial year ending September 2006, measured 14 parameters with an overall score of 92%.

* The ability of Kellys packing and removal crews was scored at 94.87%

* When asked if they would use our moving services again, 97% of clients responded with a yes vote.

* Kelly's timeliness of arrival was rated at 91.33%


To find out more about our quality removal services in Surrey, click on the hyperlinks below or the tabs shown on the left of this page.

FIDI FAIM
UniGroup UTS
BAR (British Association of Removers)

If you are looking for quality assured removal services and need a quote, just make an enquiry now by clicking onto the 'Contact us' box to the left of your screen.  Alternatively you can phone us on our free number shown above and one of our operators will be happy to assist you. 








The measurement technique and data displayed above was presented to a 3rd party audit team during our 2006 FIDI-FAIM certification process.