What customers say about Kelly's
Below we have listed various letters received from our clients over the years which show a consistent performance over time. For security reasons we have not revealed the name of our clients.
"Greetings from sunny Kusadasi, Turkey. This is just to confirm that I have received and now unpacked all my personal effects for which you arranged shipment, and all is perfectly safe and in one piece. I would like to thank your packer who did such an efficient and speedy job. Please pass on my thanks to him and tell him we hope to see him in Kusadasi this summer some time with his girlfriend! The delivery service was also excellent. Many thanks again for all your assistance in achieving this; it is great to have my treasured belongings in my new home." Mrs C, in April 2010.
"We cannot speak highly enough of the two Andy's and Jason, they were all absolutely fantastic and made what could have been a thoroughly stressful time a thoroughly enjoyable one. They made everything easy for us and just took over. Literally all we had to do was make the odd cup of tea. We would definately recommend Kelly's to all our friends." Mr & Mrs S April 2010.
"Please will you pass on my thanks to all those in the Kelly's team who have politely and efficiently dealt with my requirements. This is from my initial enquiry to collection to invoicing. I will recommend using your services and will not hesitate to re-book with you. Many thanks". Mrs D March 2010.
"Rather than filling in your questionnaire (and simply ticking “excellent” all the way down), I thought I would take the opportunity to say a few words about your crew.
Matt & Steve were absolutely brilliant and made our move stress-free and hassle-free. They were professional, cheerful, organised, respectful to our possessions and extremely efficient. My old house is a 4-storey Victorian terrace with narrow stairs and doorways, and therefore not the easiest to navigate. But Matt & Steve moved my furniture with the minimum of fuss and no complaint, even where it meant disassembling (and subsequently reassembling) tables, sofas and beds. At the end of the day they were even happy to reassemble my garden furniture in the pouring rain (again without fuss or complaint). I have moved house many times and Matt & Steve were easily the best removal team I have ever had. They were a pleasure to deal with. I have booked your company again for a move on Wednesday 3 March and it would be great if you could arrange for us to have Matt & Steve again. If not, please pass on my thanks to them for making our move so smooth. I would certainly recommend Kelly’s in the future." Mr S February 2010.
"Jason, Terry and Andy did a wonderful job for us. Very nice men and professional service. We will be happy to serve as a reference for them and for Kelly's International." Mr & Mrs N Feb 2010.
"Please could you pass on my thanks to the three gentlemen that did my removals from Storage in New Malden to Hemel Hempstead, I apologise as I can only remember one name and that was Andy. They did a fabulous job and even risked getting stuck in my road due to the snow. They were courteous fun and very kind. I would highly recommend them for any one else and if I need to move again would not hesitate to call you. Again many many thanks and many prosperous times for you and your company." Mrs M January 2010.
"The whole experience was excellent. I cannot fault the service at all. Everything went smoothly for both moving out and moving in. All the boxes and packaging materials we bought from you also proved to be top quality. Joe and Nick covered both moves and were really helpful and efficient. Another very good man joined the moving in job and again nothing was too much trouble. The icy conditions were difficult but the crew made sure the job got done which we really appreciated. Many thanks too for fitting us in at short notice. Best wishes for 2010." Mr G December 2009.
"This is a repeat use of Kelly's for me and yet again I am very impressed by the service and professionalism. I would not hesitate (and indeed already have) to recommend Kelly's to other for both house removal and storage. Please pass on my thanks to the teaminvolved in my move as they were without exception of the very highest standard and excellent ambassadors for your company." Mr J December 2009.
"Jason arrived promtly and then proceeded to help make our moving day as stress-free as possible. He was helpful, friendly and patient even when we had to hang around our new house for a couple of hours. This delay was beyond our control but he kept cheerful and friendly and we never felt rushed or pressurised which really helped what could have been a stressful day. He also helped us move a very tricky sofa when we were tempted to leave it." Mrs K December 2009.
"Dear Neil, I Would like to thank you and the Kelly's house removal team for the successful and stress free move into our new home. It was a very pleasant experience working with Kelly's who I found to be very helpful and professional. The team were very willing, helpful and worked hard to ensure the move went well and my antiques were safely transported. I would be happy to recommend Kelly's to friends. Regards, Mrs O." September 2009.
"Jason and Andy were excellent, freindly and very polite. I will be moving house again within the next 12 months and will contact you, this time for packing and the moving." Mr C August 2009.
"Andy and Rob [packing crew] have completed a thoroughly professional job. Courteous and approachable, I would recommend these individuals to anyone. Thanks a lot guys." Mr S July 2009.
"Fantastic - after 12 moves you are the best!" Mrs S July 2009.
"May I also take this opportunity to convey how impressed I was with the skill, speed and willingness of your packers during the packing of my personal effects at my flat, on Wednesday 11th March 2009. I must commend Kellys on that service." Ms M
"Dear Noel, Fantastic service, please pass my thanks to your team as they were exceptionally professional throughout the entire day." Mr J February 2009
"Dear All, Happy New Year. All has arrived safely to my home. I would like to thank you all for your efficiency. I would not hesitate to use the services of Kelly’s again and would recommend your company to people moving from the UK. Thank you." Mrs M January 2009.
"I would like to express my complete satisfaction and gratitude with regards to the work performed by your team yesterday for the packing and removal of my household goods. They were extremely polite, professional and efficient from beginning to end." Mr S September 2008.
"I wanted you to know that all the furniture which you had in store arrived safely in Brittany. We were extremely impressed with the wonderful way in which you had packed and safely stored the furniture for us. It was in really excellent condition when it arrived and my husband was delighted to see his French grandmother's bedroom suite just as he remembered it. Thank you for all your help in arranging the removal." Mrs G August 08.
"We were highly impressed with the care taken both in the unpacking and placing of furniture and also with the lengths the crew were prepared to go to in order to place large and awkward pieces. An efficient and careful approach - many thanks." Mrs B August 2008.
"Dear Keith & Jon, We moved in on Monday and I was hugely impressed with the whole operation; the Venetian side (as well as the UK side) was marvellously efficient, good humoured and very professional - thank you very much - regards Pat." August 2008.
"On behalf of my mother I want to thank you and your local agents for an excellent job well done. Your house removal service in the UK and Brazil was such good work."
"I would like to commend the three gentlemen Andy, Rob and Nick for the superb and very professional way in which they handled my house removal to Thailand; they were exactly on time as was the shipping container and everything went like clockwork. I would have no hesitation in recommending Kelly's in the future." Mrs B
"I have been meaning to contact you about this large house move for sometime. I think it is important to point out such excellent service. I was very pleased with the moving service provided by Jason, Rookey, Kevin and Nick for our overseas house move. It is not often you come across a moving team that is not only professional but personable as well; these men are just that. I have two small children one just walking at the time, they made such an effort to watch out for them and share a playful glance from time to time. The team didn't make me feel rushed and advised me on aspects of the move when I needed assistance. Their help was immeasurable and king attention appreciated. Jason was obviously in charge on the day, but not over directive. He has quite a tactic of being in command without overstepping a co-worker and professionally coordinating the days work; he should really be commended. Thanks again for the great service and I hope the second portion of the move goes as smoothly. Obviously, a mention of praise for Keith and Isabelle for their efforts in coordinating this mammoth move, Thank you!" Mrs K
"I just wanted to let you know that our stored effects arrived safely and were delivered and unpacked without any breakages. Quite a feat considering that quite a lot of the fragile stuff had been packed here, shipped and stored in the UK and then shipped back, thanks again." Mr & Mrs B sed our house removal service from Australia to UK then shipping back out to Malaysia.
“I would just like to say that I am very impressed with the service I have received from Kelly’s throughout my move. Everyone has been very helpful and incredibly professional and it made the move very stress free. Nick and Joe in particular were brilliant yesterday, they worked very hard and did a fantastic job of all the packing and removing. Please pass on my thanks to those involved, I will definitely recommend you to others.” Mrs F
“Thanks very much, I would definitely recommend Kelly’s to others. Faultless move, punctual, polite and very helpful.” Mr M
"This is to thank you for your good services, the shipment arrived safely and in perfect shape. Please give my best regards to your colleague who was so helpful to me at the beginning and until you came into the picture of the shipment. With my best regards to both of you and cordially yours." Mrs P
“I have been remiss in not sending you an email to say that the ‘boys’ who came over to my house to pack and move my contents were outstanding. They never moaned or complained and everything was packed beautifully; please pass on my thanks to all of them." Mrs B
“I have just had my items delivered after a period of 10 years in your furniture store. I want to say that not one item was broken and all smelled as good as the day they went into the storage containers.” Mrs R
“Just wanted to say what a good team you have with Andy and Joe. They were so well organised and a pleasure to have around. Moving has been a traumatic experience for my mother but she is also full of their praises, she said they were Courteous and efficient.” Mrs F
“Thanks to you and your team for all your efforts, my goods arrived in very good order; your packers did an excellent job. Also your Beirut colleagues were very helpful and the customs, which I heard from many others can be a nightmare, went smoothly and was excellently handled. I am very satisfield and pleased with your house removal service and would recommend your company at any time.” Mr R B
“We would just like to say a sincere thanks to you and all the guys for such a great service and for getting us into our new house so quickly and cleanly. The removal guys were incredibly polite and helpful and we would recommend you to any of our friends going forward." Mr & Mrs D
“I would just like to thank you for the excellent house removal service provided by your company. Our effects had been in storage for over 5 years and eventually shipped from UK to Malaysia. On arrival everything was in excellent condition and had been very well packed. Shipping was quick and delivery service was excellent.” Mr P
“Just to say thank you for our house removal that you organised from Richmond to Madeira. All went very well and the workmen on both sides were excellent. Your delivery agent was also very efficient. We are settling in well and certainly would not hesitate to recommend your removal company.” Mr & Mrs T
“The guys from Kelly’s were real pros and very nice guys too.” Mr S
"I just wanted to say a big, big thank you for all the help. The house removal service we received was of the highest standard both in the UK and in the UAE. We received all of our belongings in perfect condition and the whole process was completely painless." Mrs M
“I am just writing to thank you and your colleagues for excellent and professional attention to my shipment. If anyone wants a reference, you can direct them to me because I reckon your are doing good work in the ‘moving field’.” Mrs S
“I just wanted to write and thank you for the excellent shipment of my furniture, paintings and china from my sisters home in Hampshire, UK to my son’s home in Gosford, NSW. Everything arrived in A1 condition and nothing got broken; we shall recommend our friends.” Mrs H
“The team made what is, after all, a traumatic experience for most people as painless as possible and were at all times considerate, courteous and efficient. 'Professional' is the word which comes to mind." Mr & Mrs S
“Thanks for all your help, we have been very impressed with your organisation. The guys who did the packing were very good and very polite. Well done.” Ms A
“I am writing to congratulate you and your associates both in UK and Portugal on a job well done! All aspects of the move, shipping, storage and delivery to both destinations was undertaken in a very efficient and thoroughly professional manner.” Mr D
“Your colleagues and van left West Byfleet just a short while ago and I just wanted to thank them and you for arranging a most efficient and reassuring move of my precious things to Tuscany.” Mr H
“Thanks for the advice you gave when you met us for the quote. You provided many more useful suggestions than any of your competitors. I have no hesitation in recommending your team to anyone looking for a professional and friendly removal service.” Mr L